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最近3D VDI 用戶反饋,Windows 10從v1803升級到v1809后,進入3D VDI后鼠標指針丟失,但是功能還是可以用的。又是一個蛋疼的問題。查了Citrix官網,已經是Citrix known issue了,而且在Windows 10 v1809上也很多其它的known issue。具體請參考Citrix官網:https://support.citrix.com/article/CTX234973
目前Citrix官網說正在working with Microsoft解決這個問題,給出了一個workaround,具體信息見下:
Issue 7 - Issue Description
Mouse pointer is not visible within a v1809 HDX 3D pro session. All operations inside the session are to be performed by keyboard using shortcuts. This issue is seen with Citrix XenApp/XenDesktop 7.15 only. This issue is not seen with later versions of XenApp/XenDesktop.
[LCM-4951]
Problem Cause
A change in mouse functionality API's is causing this issue.
Solution
Citrix is working with Microsoft to resolve this issue. As a work around, users could enable mouse pointer trails by following below steps:
作為運維人員要么自己幫客戶改,要么給客戶一個文檔,讓客戶自己改。但是應該還有option3:組策略更改這個配置,google了一下,確實有這個注冊表鍵值。
注冊表鍵值路徑:HEY_CURRENT_USER\Control Panel\ Mouse
然后新建一個String Value,命名為:MouseTrails
填寫一個鍵值,鍵值范圍是:1 ~ 7
1 – Minimum length trails.
4 – Medium length trails.
7 – Maximum length trails.
如果想關閉顯示指針軌跡,把這個值設置為0即可。
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